McDonalds is saying “I’m Lovin’ It” to artificial intelligence- and installing AI-powered tools at all 43,000 of their restaurants. According to the New York Post, the goal is to cut wait times for customers, and create a better experience for employees.
Upgrades will start with internet-connected kitchen equipment, AI-enabled drive-throughs and AI-powered tools for managers to help make sure that orders are accurate and so restaurants can predict equipment issues before they shut down.
The chain is also looking into computer vision — the type of AI behind facial recognition — in store cameras to determine whether orders are accurate before they go into customer hands.
McDonald’s hopes that the AI upgrades will help grow loyal Golden Arches customers from 175 million to 250 million by 2027.
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